Shipping is free. All of our rugs are shipped directly to you by UPS Ground Service. This takes approximately 7 days.

Returns and Exchanges.
You have 48 hours after delivery to notify us of your intent to return or exchange your purchase. We will reply with shipping instructions. You will be responsible for all shipping charges involved with returning your order to us. Credit card will be refunded upon inspection of the returned rug and it is found to be in acceptable condition. Returns are subject to a 25% restocking fee to cover the original s&h and all credit card fees and taxes associated with your order.

Terms and Conditions of Sale.

• AreaRugsToGo will have a brand new 1st quality rug shipped directly to you.
• Any rug that is damaged in transit or has a manufacturing defect will be replaced at no extra charge to you.
• If you notify AreaRugsToGo within the initial "48 hours after delivery" time period, you will be granted return authorization. Acceptance of your returned rug is subject to your following the return instructions that will be emailed to you at that time:
  • Your area rug return will be refused if:
    • rug was not identified as being authorized for return
    • rug shows signs of use or abuse (stains, damage etc.)
    • rug was improperly shipped
    • rug was not shipped within 7 days of return instructions being emailed
• Only unopened non slip rug pads can be returned
• If you do not notify AreaRugsToGo within that initial "48 hours after delivery" time period for any reason, we reserve the right to refuse to grant return authorization.
• AreaRugsToGo reserves the right to refuse to sell to anyone for any reason.
• If your rug is shipped to the shipping address you provided, and the rug is unable to be delivered for any reason, and then you cancel your order, your purchase will be refunded less 15% to cover our shipping and handling, credit card fees, and all taxes associated with your order.

Privacy. Area Rugs to Go will not sell or otherwise exchange any of your personal information. Any information that you submit to us is used for the sole purpose of processing your order.

Secure Transactions. Don't worry about placing an online order - your credit card information is input on a secure server, so no one else has access to it. You can verify this by checking the lock icon on the bottom of your browser page. You will see that when you submit your credit card information, the lock is in the "locked" position, signifying that the transaction is indeed secure.

Catalogs. Sorry, we don't have any print catalogs or brochures that can be mailed to you. The website is the only catalog because we are able to constantly update it with current rugs and pricing.